Shipping Policy

Shipping Policy Last Updated: February 26, 2026

At Heritage Gemstones, we strive to deliver your beautiful jewelry pieces as quickly and reliably as possible. This Shipping Policy outlines our order processing, shipping methods, estimated delivery times, costs, and other important details. By placing an order, you agree to these terms.

Please read this policy carefully to understand what to expect. Delivery times are estimates only and can be affected by factors beyond our control, such as carrier operations, customs processing (for international orders), weather, holidays, or high-demand periods.

1. Order Processing Time

All orders are processed within 2–5 business days after payment is confirmed (excluding weekends and holidays).
Processing includes order verification, preparation, and handover to our shipping carrier.
Custom or personalized jewelry may require additional time—please allow 5–7 business days for production before shipping begins.
During peak seasons (e.g., holidays), processing may take longer; we will communicate any delays via email.

2. Shipping Methods and Estimated Delivery Times

We offer standard shipping to most locations worldwide. Delivery times begin after the order has been processed and handed to the carrier.

Standard Shipping (most common option): 10–25 business days from shipment (often 2–5 weeks total from order date, including processing).
Express Shipping (available at checkout for eligible orders): 7–14 business days from shipment (faster transit, additional cost).
Domestic US Shipping (within the United States): Typically arrives faster, often within 7–15 business days total.
International Shipping: Available to select countries (check availability at checkout). Times vary by destination; expect 10–30 business days or more due to customs clearance.

These are estimated ranges based on typical carrier performance. Some orders may arrive sooner, while others could take longer—especially during busy periods or for remote locations. We do not guarantee exact delivery dates.

3. Shipping Costs

Shipping rates are calculated at checkout based on order weight, destination, and selected method.
We may offer free standard shipping on orders over $88, e.g.
Express or expedited options incur additional fees (displayed at checkout).
For international orders, customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by the destination country. These are not included in our shipping rates and are payable upon delivery if applicable.

4. Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information (where available).
Track your package directly via the carrier's website or our order status page.
If tracking shows no updates for an extended period, contact us—we'll assist in investigating.

5. Shipping Restrictions and Important Notes

We ship to most countries, but some destinations may have restrictions due to carrier limitations or regulations—check at checkout.
We do not ship to P.O. Boxes in certain cases; a physical address is preferred for reliable delivery.
Fragile jewelry items are carefully packaged to minimize risk, but delays or issues can occur.
Lost, Delayed, or Damaged Shipments: While we partner with reliable carriers, occasional issues happen. If your order is significantly delayed (beyond estimated window), lost, or arrives damaged, contact us within 30 days of the expected delivery date. We'll work with the carrier to resolve (e.g., reship or refund per our Return Policy).
Customs and International Delays: For orders outside the US, customs inspections or clearance can add unpredictable time. We are not responsible for these delays.

6. Changes and Updates

We may update this policy from time to time. The current version will always be posted here with the "Last Updated" date. Significant changes may be highlighted via email or on the Site.